Returns Policy

Railway Auto Spares comply with all legal requirements under both the Sale of Goods Act & the Distance Selling Regulations.

Please contact us before returning any item

Unwanted goods must be returned “UNUSED” AND “UNFITTED” (i.e. in the condition you received them), with the original packaging within 30 days of receipt.

If an item is considered by the customer to be faulty or damaged upon receipt (& before fitting) please contact us and return it within 30 days of receipt.

We need to have received all relevant parts (whether correct, incorrect or faulty) back at our premises for inspection before we either replace or refund the item.

It is the customers’ responsibility to send items back via either recorded or special delivery means in order to obtain a tracking number and signature - proof of postage is not the same as proof of delivery.

Orders cancelled after dispatch & parts wrongly ordered/ correctly supplied but no longer wanted will be subject to a 15% handling charge/ restocking fee. Please note that all parts are security marked. Any part returned to us will be checked. Any parts tampered or without security mark will not be refunded and will render any warranties void

Refunds

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 3 working days. Please note that it may take up to 5 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process. All refunds will be credited back to you via the same payment method used for your original order. Shipping and handling charges are not refundable except in case of returns due to our error.